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Access C+D Community Functionality Content Support C+D Learning (Update Plus)C+D Subscriptions

I don’t know my log in details. How do I get them?

Your username typically is your email address. Click on "Forgot password" and you will receive an email message enabling you to reset your password. If this doesn't work, or you don't remember your username, contact updatemydetails@chemistanddruggist.co.uk

How do I change my email address?

You can update all of your own details in the ‘My Account’ area of the website.

How do I change my password?

You can update all of your own details in the ‘My Account’ area of the website.

How do I make address changes/updates?

You can update all of your own details in the ‘My Account’ area of the website.

How do I sign up for e-newsletters?

C+D offer a variety of newsletter options. You can sign up to them whilst registering for C+D. Alternatively, if you’re already registered you can update your preferences at any time by logging into the ‘My Account’ area of the website.

C+D Products and brand: Discover the latest C+D advertising and promotional developments and opportunities. This email is intended for brand managers, marketing, and advertising agencies.
C+D Alerts and Breaking news: Breaking news stories and C+D information, offers and events as well as promotional content from carefully selected companies including pharmaceutical manufacturers.
C+D Careers: Latest healthcare industry jobs, career advice and top tips to help you move up the ladder.
C+D CPD: Weekly access to free CPD and learning resources, to keep your professional skills up to date. Perfect for revalidation.
C+D Daily: The day’s latest developments, biggest issues and most incisive reaction.
C+D Saturday Review: A weekly round-up of expert opinion and analysis on the issues that matter to community pharmacists.

Why have I stopped receiving C+D newsletters?

C+D has recently updated its Newsletter Emails including the Daily Alert, Weekly Review, Careers, and CPD.
The email addresses the email newsletters are sent from have changed, and users may notice they are no longer receiving the newsletter they have signed-up to, as before.

To continue to receive the C+D e-newsletters and keep up to date on the latest pharmacy news, jobs, and CPD content, please save the following email address to your ‘safe senders’ list:
chemistanddruggist@information.chemistanddruggist.co.uk

How do I save an email address to my safe senders list?

Within your email inbox navigate to junk mail >> junk mail options >> safe senders >> add. This may vary slightly depending on your email provider, but the safe sender option will be within your junk mail options. Simply add the email address of the newsletter you’re hoping to receive to ensure they’re not blocked.

What is the C+D Community?

When C+D launched it’s brand-new website in August 2021 all users old and new automatically gained access to the C+D Community. The Community is an area where users can interact with each other, join rooms for specific discussions, follow channels of content and watch live and on-demand events.

How do I access the C+D Community?

Once you’ve registered and logged into chemistanddruggist.co.uk simply navigate to the C+D Community from anywhere on the C+D website and you’ll be automatically logged in.

How do I use the C+D Community?

You can view all of the training on how to use the C+D Community in the help channel.

How do I subscribe to RSS feeds?

To subscribe to RSS feeds, you can enter a keyword (or words) into the Search tool and click on the search filters on the left-hand panel. Once you have entered your search criteria, you can click on the RSS icon. This will set you up with an RSS feed for your search.

How do I subscribe to push notifications?

When you enter the C+D website there will be a bell icon in the right-hand corner of the page, if you click this icon you will be able to subscribe to our push notifications.

Is there an app?

No, C+D closed the app in August 2021 when we relaunched our brand-new website. Chemistanddruggist.co.uk is fully- responsive and is accessible via a mobile device including a smartphone and tablet.

Can I print/PDF articles?

You can download and print a PDF of individual articles on each article page using the print icon at the top of the page.

Who do I speak to about my C+D subscription?

Please visit the Contact us page.

Who do I speak to about digital advertising opportunities?  

Please visit the Contact us page.

Where can I access C+D Learning CPD modules?

C+D Learning has now moved to the C+D Community – it is free to use for all subscribers.

Do I need a separate login to access C+D Learning?

No, your login should be linked directly to the C+D Community now so you do not need separate login details to access CPD Learning from the C+D Community. If you have any trouble logging in, please contact us.

Where is my learning record?

All Update Plus customers were informed prior to the new site launching that historical learning records needed to be downloaded as they would not be transferred to the C+D Community. If you still need to access your historical learning record, please contact us.

How do I use the new Courses on the C+D Community?

You can visit the help channel on the C+D Community.

What are C+D’s PIP codes?

The PIP code is a unique coding system designed to allow the identification and efficient ordering of products supplied by UK pharmacies.

In your PMR system, on the screen before confirming any orders, each item displayed will have a 7 digit number – this is C+D’s PIP code.

The PIP code is managed on behalf of the industry by Chemist+Druggist. It is C+D who pays for the database that holds the code and the staff who input and maintain the information on the 90,000+ products in the file. We process up to 6,000 changes a month. It is also C+D who arrange the distribution of the PIP code via electronic files (sent each week to system suppliers and wholesalers), via the Monthly Price List, weekly updates (sent to C+D subscribers) and the C+D Data website. The PIP Code licence fee enables C+D to provide this vital service to UK pharmacies and dispensing practices.

I don’t use it/I’ve already paid my system supplier.

All payments to your system provider are separate to the licence fee you are required to obtain from C+D for using our data. Every market-leading PMR system contains PIP codes, which are owned and maintained by C+D. All system suppliers are licensed by C+D to incorporate PIP codes into these systems. As an end user you will be accessing C+D’s PIP code data through these systems and need a separate licence from us to use it.

I’ve never had to pay before so why now?

There has aways been a requirement to have a C+D licence. We run ongoing marketing campaigns to raise awareness of this and aim to reach all pharmacies.

Do I need to pay?

Yes, you are required to hold a valid license if you are using the PIP code data for ordering, dispensing, labelling, running reports and performing any other daily business functions.

Are other pharmacies paying?

Thousands of pharmacies using C+D’s PIP codes are paying for an appropriate C+D licence; there are only a small portion of pharmacies, not currently holding the correct licence to use the PIP code data. This is why we are contacting you to ensure you now have the correct licence to continue using C+D’s PIP Codes in your dispensary computer system.

How do I get a licence?

A standard pharmacy licence currently costs £362.98 including VAT annually. We have additional licence packages available – please contact us for more information.

Frequently Asked Questions

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